1. Scope
1.1 These General Terms and Conditions (GTC) apply to the use of the website and all services and offers provided by Till Hoffmann, Remscheid (hereinafter referred to as the "Provider").
1.2 The offered services are directed at both entrepreneurs within the meaning of Section 14 German Civil Code (BGB) and consumers within the meaning of Section 13 BGB, unless expressly stated otherwise.
1.3 Deviating terms and conditions of the customer shall not apply unless their validity has been expressly agreed to in writing.
2. Services
2.1 The Provider particularly offers the following services:
- Website creation and maintenance
- Hosting and technical maintenance
- IT consulting and IT administration
- Microsoft 365 and Azure services
- Microsoft Teams telephony
- Backup and security solutions
- Remote support and technical consulting
2.2 The services presented on the website do not constitute a binding offer.
2.3 The exact scope of services results from individual offers, project agreements, or service descriptions.
2.4 The Provider is entitled to use third parties to perform services in whole or in part.
3. Conclusion of Contract
3.1 A contract is only concluded through written confirmation, acceptance of an offer, or the commencement of service provision by the Provider.
3.2 Offers made by the Provider are non-binding and subject to change unless expressly stated otherwise.
3.3 Technical changes, errors, and changes in availability remain reserved.
4. Customer Obligations
4.1 The customer is obligated to provide all information, content, access credentials, and documents required for the execution of the project in a timely manner.
4.2 Delays caused by missing or delayed cooperation of the customer shall extend agreed deadlines appropriately.
4.3 The customer is responsible for ensuring the legality of provided content. The Provider assumes no liability for content supplied by the customer.
5. Hosting and External Services
5.1 If hosting, domain, or cloud services are arranged or configured, the terms and conditions of the respective third-party providers shall additionally apply.
5.2 The Provider assumes no liability for failures, disruptions, or limitations of external services, networks, or data centers.
5.3 There is no entitlement to uninterrupted availability of the website or offered online services at all times.
5.4 Maintenance work, security updates, or technical changes may result in temporary restrictions.
6. Prices and Payment Terms
6.1 All prices are stated in Euro including statutory VAT where applicable.
6.2 Invoices are payable within 14 days from the invoice date without deduction unless otherwise agreed.
6.3 In the event of payment default, the Provider is entitled to temporarily suspend services.
7. Rights of Use and Copyright
7.1 All content, designs, source codes, concepts, and technical solutions created by the Provider are protected by copyright law.
7.2 After full payment, the customer receives a simple, non-transferable right of use within the agreed scope.
7.3 The Provider remains the owner of all components, frameworks, scripts, libraries, and templates not individually developed for the customer.
7.4 If open-source components are used, their respective license terms additionally apply.
7.5 Open project files, source code, or raw data will only be provided if expressly agreed upon.
8. Liability
8.1 The Provider shall be fully liable in cases of intent, gross negligence, and damages resulting from injury to life, body, or health.
8.2 In cases of slight negligence regarding essential contractual obligations, liability shall be limited to foreseeable, contract-typical damages.
8.3 Liability for indirect damages, data loss, lost profits, business interruptions, or consequential damages is excluded to the extent legally permissible.
8.4 The customer is responsible for performing regular backups unless a separate backup service has been agreed upon.
8.5 The Provider does not guarantee that offered services will always be error-free, uninterrupted, or fully available.
8.6 The Provider shall not be liable for damages caused by improper use, technical interventions by third parties, force majeure, or security incidents outside the Provider’s sphere of influence.
9. Data Protection
9.1 Information regarding the processing of personal data is regulated in the Privacy Policy.
9.2 Where personal data is processed during service provision, this shall be done in compliance with applicable data protection laws.
10. Use of the Website
10.1 The content of this website is intended solely for general information purposes.
10.2 Any misuse of the website, particularly through technical attacks, automated access, or manipulation attempts, is prohibited.
10.3 The Provider reserves the right to modify, supplement, or remove website content at any time without prior notice.
11. Final Provisions
11.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
11.3 The place of jurisdiction shall be Remscheid where legally permissible, provided the customer is a merchant, legal entity under public law, or special fund under public law.