General Terms and Conditions (GTC)
1. Scope / Provider
1.1 These General Terms and Conditions (GTC) apply to all contracts concluded via the website tillhagenhoffmann.de / tillhagenhoffmann.com between you (hereinafter: "Customer" or "User") and Till Hagen Hoffmann, Remscheid (hereinafter: "Provider").
1.2 Deviating, conflicting, or supplementary general terms and conditions of the Customer shall not become part of the contract unless their validity is expressly agreed to in writing.
1.3 Customers within the meaning of these GTC can be both consumers and business owners.
2. Conclusion of Contract
2.1 The presentation of products and/or services on the website does not constitute a binding offer, but a non-binding invitation to submit an offer.
2.2 By clicking the button "Submit Order" or "Buy," the customer submits a binding offer to conclude a contract.
2.3 The Provider may accept the offer by express order confirmation via email or by delivery/performance.
2.4 If a contract is not concluded (e.g., due to technical reasons or availability issues), the Customer will receive a corresponding notification.
3. Services / Delivery / Availability
3.1 The exact scope of performance results from the service description on the website.
3.2 Delivery periods are only binding if they have been expressly designated as such.
3.3 If the offered goods or services are completely or partially unavailable, the customer will be informed immediately and any payments already made will be refunded without delay.
4. Prices / Terms of Payment
4.1 All prices include statutory VAT (if relevant) and exclude any shipping costs, unless explicitly stated otherwise.
4.2 The customer can usually pay by credit card, PayPal, bank transfer, instant transfer, or other payment methods offered on the website.
4.3 In the event of late payment, statutory regulations apply. Default interest at the statutory rate may be charged.
4.4 The Provider reserves the right to make price adjustments in the event of significant currency fluctuation risks in foreign transactions.
5. Right of Withdrawal (for Consumers)
5.1 Consumers have a statutory right of withdrawal.
5.2 The cancellation policy is part of these GTC or is provided separately during the ordering process.
5.3 In the event of an effective withdrawal, services already received must be returned.
5.4 If the goods are already in use, compensation for value may be demanded – but only within the limits permitted by law.
6. Warranty and Liability
6.1 Statutory warranty rights apply.
6.2 In the event of defects, the Customer first has the right to supplementary performance (repair or replacement).
6.3 If supplementary performance fails, the Customer may reduce the price or withdraw from the contract.
6.4 The Provider is liable – regardless of the legal grounds – only in the following cases:
- a) in the case of intent or gross negligence;
- b) in the case of a breach of a material contractual obligation (cardinal obligation) – however, liability is limited to the typically foreseeable damage;
- c) in the absence of a guaranteed characteristic;
- d) for claims arising from product liability.
6.5 Liability for indirect damage, lost profit, or other financial loss is excluded, as far as legally permissible.
6.6 The Provider is not liable for damage caused by improper or non-intended use, technical interventions by the Customer, or force majeure.
7. Rights of Use / Copyright
7.1 If the Provider provides digital content (e.g., texts, images, software), the Customer receives a non-exclusive, non-transferable right of use for use in accordance with the service description.
7.2 The Customer may not reproduce, distribute, make publicly available, or edit the content insofar as this goes beyond the agreed purpose.
7.3 All copyrights and other protective rights remain with the Provider or the respective licensors.
8. Data Protection and Confidentiality
8.1 The Provider undertakes to maintain silence about all confidential information, unless statutory disclosure requirements exist.
8.2 Details on data processing and data protection are regulated in the Privacy Policy.
9. Final Provisions
9.1 Amendments or supplements to these GTC must be in writing.
9.2 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
9.3 Applicable law is the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
9.4 The place of jurisdiction (if permissible) – provided the Customer is a merchant, a legal entity under public law, or a special fund under public law – is Remscheid.